Freshness Guarantee

We hope that every order we deliver to your door looks delicious to you!

Our aim is to be more than just a convenience. Getting deliveries from us should make you happy. If something goes wrong, we want you to be confident we will fix it.

We also know, that because we deliver a natural product, at some point over the course of our (hopefully very long) relationship, something will probably go wrong.

That’s why we protect you with our freshness guarantee.

We want you to be confident that in the event of something being a bit disappointing about your delivery, that we have you covered. We’ll always pop a replacement in your next order, or credit the value of an unsatisfactory item.

All you need to do is snap a photo and send it to our email inbox, and we’ll take care of the rest. We might ask a few questions for our own self-improvement, but you will always come out with more value for taking the time to give us feedback, and allowing us to improve.

We deliver you ugly produce, so that you can make beautiful changes to the world. At Real Food Grocer we do not have the same uniformed standards as the big supermarkets.
Our selection criteria is unique in that we hand select farmers grade produce prioritising taste, longevity, and affordability. 
Our criteria demonstrates that we acknowledge our customers belief in fair wages for all, reduced food waste and package, and their household nutrition more than the aesthetics of their food. 
We are passionate about our supply chain because you deserve to know where your food comes from, and what impact your spending choices have on the world. 
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