Why don’t you accept order edits, skips or cancellations by phone or email?
There are a few good reasons why we are unable to accept order edits, skips or cancellations by phone or email.
Real Food Grocer is primarily an online business, with a small but dedicated team turning all the cogs and doing all the heavy lifting to get your goodies to your door. For this reason, we have invested considerable time and energy into ensuring that our customers have a comprehensive interface online, allowing them to make all necessary changes including edits, skips, and cancellations.
The only time customers do not have access to a current weeks delivery is when their cut-off time has passed. Unfortunately, due to strict ordering deadlines with our suppliers, we cannot make changes to orders once the deadlines have passed. To avoid waste and the need to add unnecessary mark ups on our products, we do not overbuy, and only purchase what our customers have ordered.
On the odd occasion that you are unable to access your account prior to cut-off time, please email us on firstname.lastname@example.org - we will do our best to attend to your query, however if it is close to or past cut-off time, it may be to late to assist with any changes.
We suggest checking your account and making any changes you may need to a couple of days before cut off to avoid disappointment.