Data storage and security

We are the sole owners of the information collected on this site. We only have access to collect information that you have voluntarily given us via email or another direct contact from you such as during the sign up process. We will not share your information with any third party outside of Real Food Grocer organisation, other than as necessary to fulfill your request, e.g. to deliver an order. We will only use your information to service you as our customer in relation to requests you have made via our website or through some other contact with you.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

At anytime you can ask for details of the information we retain in relation to your account and can request at anytime for that information to be deleted, except for some details that we must retain for tax purposes.  

Unless you ask us not to, we may contact you via email, phone, Facebook, and other medias in the future to tell you about specials, new products or services, or changes to this privacy policy.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us